Refund policy

Q: What is your return policy?

A: At Lush24, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 7 days of receiving it for a full refund or exchange.

Q: How do I initiate a return?

A: To initiate a return, please contact our customer service team at support@lush24.in with your order ID. They will guide you through the return process.

Q: What items are eligible for return?

A: Most of our items are eligible for return, as long as they are in their original condition and packaging. However, for hygiene reasons, we cannot accept returns on earrings that have been worn or removed from their sealed packaging.

Q: How long does it take to process a return?

A: Once we receive your returned item, our team will inspect it to ensure that it meets our return policy criteria. If everything is in order, we will process your refund or exchange within 5 business days.

Q: Can I return a gift?

A: Yes, you can return a gift. However, the refund will be issued to the original purchaser's payment method.

Q: What if my item arrives damaged or defective?

A: If your item arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference.

Q: Can I exchange an item for a different size or color?

A: Yes, you can exchange an item for a different size or color, subject to availability. Please contact our customer service team to initiate the exchange process.

Q: How will I receive my refund?

A: Refunds will be issued to the original payment method used for the purchase. Please allow up to 5 business days for the refund to be processed and reflected in your account.

Q: What if I have more questions?

A: If you have any more questions or need further assistance, please don't hesitate to contact our friendly customer service team on support@lush24.in. We are here to help!