Shipping policy
What is the standard shipping policy for Lush24?
At Lush24, we strive to provide a seamless and efficient shipping experience for our valued customers. Our standard shipping policy ensures that your order is delivered to your doorstep in a timely manner, while also prioritizing the safety and security of your precious jewelry.
How long does it take for my order to be shipped?
Once your order is placed, our dedicated team works diligently to process and prepare it for shipment. We aim to ship all orders within 1-2 business days. Please note that during peak seasons or promotional periods, there may be a slight delay in processing times. Rest assured, we are committed to getting your order to you as quickly as possible.
What shipping methods are available?
We offer FREE shipping for all orders. Our trusted shipping partners ensure that your package is handled with care and delivered safely. The estimated delivery time for standard FREE shipping is 3-5 business days, depending on your location.
How much does shipping cost?
At Lush24, we offer free standard shipping on all orders. We believe that every customer deserves a delightful shopping experience without any additional shipping charges.
Do you offer international shipping?
Currently, we only offer shipping within India (Maharashtra). We apologize for any inconvenience this may cause. However, we are constantly exploring options to expand our shipping capabilities and reach a wider audience in the future.
Can I track my order?
Absolutely! Once your order has been shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor the progress of your package and know exactly when it will arrive at your doorstep. We understand the importance of staying informed and want to provide you with complete transparency throughout the shipping process.
What if my package is lost or damaged during shipping?
While we take every precaution to ensure that your package arrives safely, unforeseen circumstances may occur. If your package is lost or damaged during shipping, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure that you receive a satisfactory resolution.
Can I change my shipping address after placing an order?
Unfortunately, we are unable to change the shipping address once an order has been placed. It is essential to double-check your shipping information before completing your purchase to avoid any inconvenience. If you have any concerns or need assistance, please reach out to our customer support team, and we will do our best to assist you.
What if I have more questions?
If you have any further questions or need additional information regarding our shipping policy, please don't hesitate to contact our friendly customer support team on support@lush24.in. We are here to assist you and provide the necessary guidance to ensure a smooth and enjoyable shopping experience.
Thank you for choosing Lush24. We appreciate your trust in our online jewelry store and look forward to serving you with exceptional products and services.